TERMS & CONDITIONS

At food by laura palmer we fully understand how important your event is to you – and that our success is wholly based on your complete satisfaction with our services. That's why we've set out our terms and conditions clearly here. By commissioning our services you agree to be bound by the below.

Our Quote:
After discussing with you by phone, email or in person, food by laura palmer will provide you with a menu/choice of menus for your event along with an individual written quotation. This may vary per menu choice and will remain valid for your event date. In the instance that your event brief alters in any way, including number of guests, event date, event location, menu content and staffing requirement, it may be necessary to provide you with a new quote to replace our initial one. Should a specific ingredient become unavailable at short notice, food by laura palmer reserves the right to replace it with a suitable replacement – where the ingredient is detailed on the menu as a key component, the Client's agreement will be sought over the replacement.

Deposit:
Once you've decided on a menu and date for your event we'll ask for a deposit. This is usually 20%, however could be up to 50% of the total cost of your event, depending on factors such as specifically sourced ingredients and/or equipment hire. Should you fail to supply the deposit by the date requested, food by laura palmer reserves the right to cancel the booking. When you confirm your booking, either in writing or by way of a deposit, you agree to the payment terms detailed below.

Our Payment Terms

• Payment of your deposit is required to confirm your booking
• Full prepayment of all fixed costs is payable 10 days prior to the day of your event
• Additional costs arising from goods ordered on consumption will be invoiced immediately after your event and are payable within 30 days
• food by laura palmer reserves the right to charge interest at 2% above The Bank of Scotland base rate on any unpaid invoices
• Corporate accounts are required to be settled in full within 30 days

Cancellation
Please note the following conditions should you need to cancel your event for any reason:

• All cancellations must be in writing by the Client, either via email to food@laura-palmer.com, or by post to Laura Palmer, 9 Brynmaer House, Brynmaer Road, London, SW11 4EP. An event will only be deemed cancelled once written confirmation of the cancellation has been issued, either in writing or via an email from food by laura palmer
• If the client shall cancel, or be deemed to cancel the event more than one calendar month prior to the event date specified in the quotation, a charge of the full 20% deposit plus any additional costs to food by laura palmer in relation to the proposed provision of services for the event will be made.
• If the client shall cancel, or be deemed to cancel the event less than one calendar month but more than one week prior to the event date specified in the quotation, the Client shall be liable to pay 50% of the fixed total event costs plus any additional costs to food by laura palmer in relation to the proposed provision of services for the event
• If the client shall cancel, or be deemed to cancel the event less than one calendar week prior to the event date specified in the quotation, the Client shall be liable to pay 100% of the fixed total event costs, plus any additional administrative costs to food by laura palmer resulting from provision of goods and services 'on consumption'
• Should circumstances outside the control of food by laura palmer result in us being unable to cater for your event, we will inform the Client in writing and return any balance of payments already made.
• Often, food by laura palmer will arrange with the Client to use the Client's kitchen facilities for the final stage of food preparation. Should these facilities be unusable, or equipment unavailable that has been previously agreed will be available for use, food by laura palmer may be forced to cancel the event at short notice. Under these circumstances, food by laura palmer accepts no liability and the above 100% cancellation fee will apply.

Liability
food by laura palmer confirms it has and will maintain sufficient Public Liability Insurance for events of the nature of the booking. A copy of the certificate is available upon request.

food by laura palmer follows strict HACCP guidelines for all food production, handling, storage and distribution and dealings with our clients and their guests. Our policy, based on these guidelines, restricts the service of foodstuffs to a maximum of four hours after removal from refrigeration. food by laura palmer advises that all food must be consumed within two hours of initial service. Any food consumed after two or more hours of first being served is at the Client's discretion and liability.

Where it has been agreed that food by laura palmer will use the Client's kitchen facilities, the Client agrees to provide these in a hygienic manner. If these are deemed unusable on the event date, food by laura palmer reserves the right to cancel at short notice with no liability to itself. Under circumstances where the kitchen facilities may be rectified to a usable manner in the time allowed, food by laura palmer will add a surplus charge to the final invoice for this service.

Delivery
food by laura palmer operates a free delivery policy up to a limit of 50 miles. Delivery charges will apply thereafter, dependant upon distance, unless otherwise agreed.

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